Privacy Policy & SMS Terms
Effective September 15, 2026
This policy explains how Brothers Auto (Brothers Automotive), located at 415 W Logan St, Celina, Ohio 45822, handles information collected through this website and customer-care communications.
Information we collect
When you request an appointment or contact us, we collect the information you provide, such as your name, phone number, email address, vehicle year, make and model, requested service, preferred appointment date and time, visit type, and your description of the vehicle concern. We also retain your messages and any SMS consent or opt-out information you provide.
Our website hosting and embedded services may process technical information such as your IP address, browser and device information, and pages requested to deliver and protect their services.
How we use information
We use this information to respond to inquiries, review and confirm appointment requests, prepare estimates, coordinate repair approvals, provide service and pickup updates, maintain customer-service records, and operate and protect our website. Submitting an appointment request does not by itself enroll you in text messaging.
Service providers and sharing
Our website is hosted by Cloudflare. Appointment requests are processed through FormSubmit and delivered to our shop by email. Our website also embeds Google Maps. These providers process information needed to deliver their services and have their own privacy policies: Cloudflare, FormSubmit, and Google.
We may use service providers to host the website, process appointment requests, deliver communications, and support shop operations. We may also disclose information when required by law or necessary to protect rights and security.
We do not sell customer personal information. We do not share mobile phone numbers, mobile opt-in information, or text-message consent with third parties or affiliates for their marketing or promotional purposes. SMS opt-in and consent information is used only to provide our messaging service, including by providers that help deliver those messages, or as required by law.
Cookies and third-party services
Website security and embedded services may use cookies or similar technologies. You can manage cookies through your browser settings. Third-party websites and services linked from this site are governed by their own policies.
Retention, security, and choices
We keep information for as long as reasonably needed for customer service, business records, consent records, and applicable legal obligations. We use reasonable safeguards to protect information, but no method of transmission or storage is completely secure. Contact us to request access to, correction of, or deletion of information you have provided. Some records may need to be retained for legitimate business or legal reasons.
SMS Terms of Service
By opting in to Brothers Auto text messaging, you agree to receive conversational and informational customer-care messages at the number you provide. Messages may concern appointment requests and confirmations, estimates and repair approvals, service updates, pickup notices, and replies to your questions.
- Consent: Website SMS consent is optional and collected through a separate, unchecked checkbox. Consent is not a condition of purchase. You may request service without opting in to texts.
- Frequency and rates: Message frequency varies based on your requests and service needs. Message and data rates may apply.
- Opt out: Reply STOP to unsubscribe. You may receive a final confirmation of your opt-out; no further messages will be sent through that program unless you opt in again.
- Help: Reply HELP for assistance, or call 419-584-0707 or email brothersautollc@yahoo.com.
- Your number: Provide a number you are authorized to use, and tell us if it changes.
- Delivery: Message delivery is subject to carrier availability. Carriers are not liable for delayed or undelivered messages.
These terms cover customer-care messaging. Marketing or promotional text messages are not included in this opt-in. See the Privacy Policy above for how we handle information and SMS consent.
Contact us
Brothers Auto (Brothers Automotive)
415 W Logan St, Celina, OH 45822
Phone: 419-584-0707
Email: brothersautollc@yahoo.com
Policy updates
We may update this policy as our practices change. The effective date above identifies the current version.